Shipping & Returns

Returns for Store Credit
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you store credit. 

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Several types of goods are exempt from being returned: 
- Gift cards 
- Jewelry
- Home goods

- Accessories

To complete your return, we require a receipt or proof of purchase emailed to hello@roeandrae.com. You are responsible for the $8 required to send a return label! This will be deducted from the final amount of store credit.

Shipping

Flat rate shipping is $5 unless your order total is over $75 in which case you will receive free shipping! If you want to return an item you will be responsible for paying the $8 shipping costs for a return label. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping AND original shipping cost will be deducted from your refund. 

Orders will be shipped out within 48 hours if placed Monday-Friday and within 72 hours if placed on Saturday or Sunday! Once dispatched all orders will arrive within 6 days!


Store Credit
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, then your store credit (minus shipping costs BOTH ways) will be emailed via code, within a certain amount of days. 

Sale items
Only regular priced items may be returned, unfortunately sale items cannot be returned.


Exchanges
We only replace items if they are defective or damaged. If you received a damaged good and need to exchange it for the same item, send us an email at hello@roeandrae.com.